Useful answers
Clarity before the first measure.
A concise guide to the questions clients most often ask about choosing, ordering, installing and caring for premium window treatments.
01Do you provide measuring and installation?
Yes. Our service is designed around professional on-site measuring, a written specification and careful installation. This helps protect fit, function and finish.
02How long will my order take?
Lead times vary by product, textile availability and project scale. Your current estimated timeline will be confirmed in the quotation before you proceed.
03Can you help me choose colours and materials?
Yes. We bring the room, natural light, privacy needs and existing finishes into the selection process, then narrow the options to a confident edit.
04Can existing blinds or curtains be cleaned?
Often, yes. We first assess the material, condition and construction, then recommend a suitable professional cleaning method.
05Do you offer motorised solutions?
Yes. Selected blind and curtain systems can be motorised, with remote, wall-switch and compatible smart-home control options.
06Is there a warranty?
Warranty coverage depends on the selected system and manufacturer. Applicable terms will be listed clearly in the final quotation.
07Can you repair existing window treatments?
Some repairs are possible after an assessment. Availability depends on the product, components and whether compatible parts can still be sourced.
08What maintenance is required?
Routine dusting, careful operation and periodic professional cleaning keep most systems looking their best. Product-specific care guidance is supplied after installation.
Still deciding?
Ask us the question behind the question.
Send us a note about the room, the challenge or the product you are considering. We’ll point you in the right direction.
